Frequently Asked Questions
Answers to Common Questions About Mobile Remedial Massage
for Seniors on the Sunshine and Fraser Coast
Whether you’re exploring in-home massage for yourself or a loved one, it’s natural to have questions.
Below you’ll find answers to some of the most common queries about mobile massage therapy for older adults on the Sunshine Coast and along the Fraser Coast.
You’ll find answers to how it works with Support At Home Packages, what to expect, how to get started and much more.
We’re always here to support you, please don’t hesitate to contact us if you have any questions or need more information.
What areas do you service on the Sunshine Coast and Fraser Coast?
We provide mobile and in-home massage services across the Sunshine Coast, ranging from Caboolture to Noosa and the Hinterland. We also cover the Fraser Coast Region from Gympie to Hervey Bay. If you’re unsure whether we cover your area, feel free to get in touch.
Can I use my Support At Home Package (SAH) to pay for massage treatments?
Yes, if your Aged Care Provider has onboarded us and your Case Manager issues Pro Therapist a service request, remedial massage can be funded through your Support At Home Package. If you’re approved for Remedial Massage, just ask your Case Manager to contact us directly. Together with your case Manager we’ll take care of the setup and admin and contact you when everything is arranged to commence with your first treatment.
What if I'm not on a Support At Home Package?
If you’re not yet on a package, you may be eligible. You can apply for an assessment by calling My Aged Care on 1800 200 422 or visiting myagedcare.gov.au.
What are your prices?
A standard session is between 75 and 90 minutes, including 60 minutes of hands-on treatment, with all equipment and supplies provided.
Home Care Package Clients: $130.00 / hr * (excl. GST**)
Private Clients: $150.00 flat rate (incl. GST)
*Depending on duration of session. The session length is calculated from arrival at your address to departure, and includes such things as Set-up, Pre-assessment, 1hr treatment, Post-assessment, Treatment notes, Disinfection of equipment and pack-up.
**For SAH clients, GST is absorbed by the provider and does not reduce your package balance.
As a private client, can I use my health fund rebate for mobile remedial massage treatments?
In some cases, yes. Our therapists hold current provider numbers with major health funds and can issue detailed receipts to support rebate claims. However, not all health funds cover mobile massage services, and rebate eligibility depends on your individual policy. We recommend confirming with your health fund directly. If you’re a private client planning to claim through your health cover, please let Pro Therapist know in advance so we can assist where possible.
What qualifications do you have?
It’s mandatory for our therapists to hold a nationally recognised Diploma of Remedial Massage and to be a member of an accredited professional association. We also undergo regular professional development.
How do you adapt massage therapy for elderly clients?
We use gentle, age-appropriate techniques and flexible equipment including mobile massage tables, mobile massage chairs, armchairs or beds to suit each client’s mobility and comfort. Every session is customised based on individual needs and medical history.
Is massage safe for people over 80 or 90 years old?
Yes, with proper care and communication, massage can be safely adapted for clients of all ages. We always conduct a thorough health check and modify techniques to ensure the highest level of comfort and safety.
What should I expect during my first appointment?
Your first session includes a detailed consultation to discuss your health, medications and goals. We’ll then tailor the treatment accordingly and make sure you feel relaxed and at ease throughout.
We believe strongly in consent. You have the right to withdraw consent at any time, before and throughout each session.Â
How often should I have remedial massage treatments?
This depends on your goals and on your health condition. Some clients benefit from weekly sessions, while others prefer fortnightly or monthly maintenance. We’ll work with you (and your care team if needed) to find the best schedule for your needs and package budget.
Do you provide services in aged care homes or retirement villages?
Absolutely! We love supporting elderly clients wherever they are. However, residents in aged care facilities typically no longer have access to a Support At Home Package, so the service would be privately funded. If you still have a SAH package and Pro Therapist is onboarded with your provider, we can offer massage largely through government funding. And of course, private clients are just as welcome!
Do I need a referral from my doctor or case manager?
It depends. While a GP referral isn’t required by Pro Therapist, your SAH Package provider may ask for one before approving remedial massage in your care plan. If you’re hoping to use your SAH package, check with your Case Manager to see if a GP referral is needed. Private clients don’t need a referral, though it can be helpful in guiding your treatment. If you’re unsure whether massage is right for you, we recommend speaking with your GP or care provider.
What’s the difference between remedial massage and relaxation massage?
Remedial massage is a therapeutic treatment that targets specific muscular conditions or chronic issues such as arthritis, joint pain, or post-stroke immobility. It’s more clinical and results-focused than a general relaxation massage.
Will the recent transition from the HCP to Support at Home affect funding for Remedial Massage?
Yes, the Support at Home program has brought some changes to the way contributions are structured for remedial massage services. Under the Home Care Package (HCP), remedial massage was fully covered, with clients potentially paying an income-tested fee towards the overall package.
Starting November 1st, 2025, the Support at Home program requires clients to contribute between 5% and 50% of the treatment fee, depending on their pension status. Full pensioners will pay just 5%, part pensioners will contribute between 5% and 50%, and self-funded retirees will pay 50%. More detailed calculations will be made by Aged Care.
We recommend speaking with your service provider for information regarding your specific situation.Â
If you were already receiving services under a HCP before the 12th of September of 2024, these changes will not affect you in quite the same way. To understand how these updates apply to your specific situation, please reach out to your case manager – they will be able to help clarify any questions you may have.
Why Choose Pro Therapist
Specialist in Elderly Care
Pro Therapist focuses on the unique needs of older adults by offering safe, gentle and effective massage services tailored to age-related conditions. Conditions like arthritis, reduced mobility, and chronic pain.
In-Home Convenience Across the Sunshine and Fraser Coast
Enjoy professional massage therapy in the comfort of your own home, armchair, or bed, eliminating the need to travel and ensuring each session is as comfortable and accessible as possible.
Trusted Supplier for SAH Recipients
Pro Therapist works closely with case managers and is a trusted supplier for several Service Providers, with more soon to be coming, making it easy for clients to access services using their Support At Home Package without a hassle.
Compassionate, Personalised Service
Every session is guided by empathy, experience, and evidence-based practice. We take pride in creating a warm, respectful environment that supports both physical wellbeing and emotional connection.