Last updated: 06/05/2025

Pro-Therapist (“us”, “we”, or “our”) operates the Pro-Therapist website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

Privacy Policy for Healthcare Services in Queensland

1. Introduction

Pro Therapist complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the Queensland Information Privacy Act 2009 (IP Act), relevant provisions of the Hospital and Health Boards Act 2011, and other applicable Queensland health privacy laws. This policy explains how we collect, use, disclose, and secure your personal and health information in accordance with these legal frameworks.

2. Scope

This policy applies to all personal and health information collected via our website, appointment booking systems, in-person interactions, and any other channels through which we provide health services.

3. Information We Collect

Personal Information: Name, contact details, date of birth, Medicare number, health fund details.
Health Information: As defined in schedule 5 of the IP Act, including information about your health at any time, disabilities, expressed wishes about future health services, health services provided or to be provided, and information collected for the purpose of providing a health service.
Sensitive Information: Including health information which is subject to higher levels of protection under the APPs.

4. How We Collect Information

Directly from you: Via forms, consultations, correspondence, or telehealth services.
From third parties: With your consent (e.g., referrals from GPs, specialists, Aged Care Provider) or as permitted by law.
Automatically: Through website analytics tools (anonymised where possible).

5. Purpose of Collection

We only collect information that is reasonably necessary for, or directly related to, our functions or activities, including:

To provide therapeutic services and coordinate with other healthcare providers.
For billing, insurance claims, and Health Fund and HCP compliance.
To improve our services and comply with legal obligations.
For research relevant to public health or public safety (only with your consent or in accordance with approved guidelines).

6. Disclosure of Information

We only disclose information as follows:

To your authorised healthcare providers (with your explicit consent).
When required or authorised by law (e.g., court orders, public health emergencies).
For mandatory reporting obligations (see Section 7).
To authorised staff members under strict confidentiality obligations.
No overseas disclosures unless explicitly agreed in writing.

7. Mandatory Reporting & Notifications

In Queensland, we are legally required to disclose information without consent in certain circumstances:

Notifiable conduct by health practitioners: If, as an employer of registered health practitioners, we reasonably believe a practitioner has engaged in notifiable conduct as defined in the Health Practitioner Regulation National Law (Queensland).
Public health matters: As authorised under the Public Health Act 2005.

8. Cookies & Tracking

Essential Cookies: Required for secure login and payment processing.
Analytics Cookies: Anonymized data for website optimization (opt-out available).
No Third-Party Advertising: We do not share data with advertisers.

9. Data Security

Access Controls: Role-based access limited to authorized staff.
Breach Protocol: Under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) when a data breach is likely to result in serious harm.

10. Your Rights

Under the Queensland IP Act and federal Privacy Act, you have the right to:

Access: Request a copy of your personal information and health records.
Correction: Amend inaccurate information within 48 hours.
Deletion: Request data removal unless we’re legally required to retain it.
Complaints: Contact our Privacy Officer at massage@pro-therapist.com.au. If you’re not satisfied with our response, you may contact the Queensland Office of the Information Commissioner or the OAIC.

11. Policy Updates

We review this policy annually. Material changes require 30 days’ notice via email.

Privacy Policy